Frequently Asked Questions

Shopping

Do I need to register to purchase parts from your website?

Our site allows you to make orders using a guest account, you do not need to register.

Can I place an order for an out of stock item?

Please contact our Customer Service team here or call +44 (0) 1223 790 184 if you need any help checking the status of stock items.

Can I change/cancel my order?

Our customer service team will endeavour to help you, as long as we haven’t dispatched your order already. Click here for help or call +44 (0) 1223 790 184.

Delivery

How can I track my order?

Tracking information is provided when we confirm dispatch of your order. Please ensure you provide an email address or mobile phone number for SMS, to enable us to do this.

Can I change the delivery address on the order I have just placed?

Unfortunately, the delivery address cannot be changed once an order is placed. Please contact our Customer Service team for further advice here or call +44 (0) 1223 790 184.

How quickly do you deliver orders to destinations in the UK?

Orders to UK destinations should arrive within 3-4 working days.

Do you offer a Next Day delivery service?

A Next Day delivery service isn’t something we currently offer. Please contact our Customer Service team here or by calling +44 (0) 1223 790 184 for further advice on delivery lead times.

How quickly do you deliver orders to addresses outside the UK?

Orders to Europe should arrive within 3-5 working days. Deliveries to the rest of the world should arrive within 4-7 working days.

What do I do if my parcel doesn’t arrive?

The majority of our parcels arrive safely and on time, however there are occasions where this isn’t the case. If this happens, please contact our Customer Service team here or call them on +44 (0) 1223 790 184.

You can find out more on our Delivery & Returns Policy page. 

Returns & Exchanges

How can I return my order/item?

To raise a return or check your order information please use this form: Orders & Returns.

You can find out more on our Delivery & Returns Policy page. 

I’ve received a faulty/incorrect item – What can I do?

To raise a return or check your order information please use this form: Orders & Returns.

You can contact our Customer Service team here or call them on +44 (0) 1223 790 184.

You can find out more on our Delivery & Returns Policy page.  

Payment

When will my card be charged for my order?

Your card will be charged when your order is placed and an email confirming payment will be sent to you by Sagepay, along with a notification from us confirming your order. You can find out more on our Terms & Conditions page. 

I’ve been notified of a problem processing my payment.

It is your responsibility to ensure that the payment details you provide are correct and complete. We do not have to supply goods to you if the details you submit when making your order are incorrect or incomplete, and we are unable to take payment as a result.

No payment will be treated as made until we have received it in cleared funds, and we will not dispatch the goods until we receive payment in full.

If we are unable to accept your order for any reason, then we will refund any money paid by you in respect of that order. If we have not yet taken payment from your debit/credit card, then we will not do so.

You can contact our Customer Service team here or call them on +44 (0) 1223 790 184. 

You can find out more on our Terms & Conditions page.  

What credit or debit cards do you accept?

We accept payment by all major debit and credit cards.

You can find out more on our Terms & Conditions page. 

Data Security

How do you process my personal information?

Please see our privacy policy for information on how we process your personal data. 

Do you use cookies?

Please see our cookie policy for information.