Delivery & Returns Information

Delivery Information

Delivery is provided by DHL Express. You will receive your tracking number in the Shipment Confirmation email and you should receive your parts within 3-7 working days after you place your order.

A signature will be required upon receipt.

Our courier will advise of a delivery date via email or SMS, along with tracking information.

We cannot guarantee delivery dates and are not responsible for delays caused by events beyond our reasonable control, such as poor weather conditions or labour disputes at the delivery service providers that we use.

Delivery will be complete once we have delivered the goods in question to the address you gave us (or any alternative address that you have agreed that we may leave the goods at). If no-one is available at the address to take delivery, the courier will leave you a note to this effect, in which case you should re-arrange delivery using the MyDHL app.

If you fail to contact the courier to re-arrange delivery within the period specified by the courier or fail to take delivery on the re-arranged date then the products may be returned to our warehouses. If that happens then we reserve the right to charge you for the additional costs that we may incur as a result and to cancel your order.

The goods become your responsibility once delivery has been completed.

If you have ordered goods for delivery outside of the UK, you may be liable to pay import duties or other taxes, and VAT applicable in your own country. You are responsible for paying those charges and we would recommend that you contact your local customs office for further information.

For full delivery policy and terms and conditions please see our Purchase Terms and Conditions


How can I track my order?

Tracking information is provided when we confirm dispatch of your order. Please ensure you provide an email address or mobile phone number for SMS, to enable us to do this.


Can I change the delivery address on the order I have just placed?

Unfortunately, the delivery address cannot be changed once an order is placed. Please contact our Customer Service team for further advice here or call +44 (0) 1223 790 184.


How quickly do you deliver orders to destinations in the UK?

Orders to UK destinations should arrive within 3-4 working days.


Do you offer a Next Day delivery service?

A Next Day delivery service isn’t something we currently offer. Please contact our Customer Service team here for further advice on delivery lead times.


How quickly do you deliver orders to addresses outside the UK?

Orders to Europe should arrive within 3-5 working days. Deliveries to the rest of the world should arrive within 4-7 working days.


Will I be charged Customs and Import duties?

If you have ordered goods for delivery outside of the UK, you may be liable to pay import duties or other taxes, and VAT applicable in your own country. You are responsible for paying those charges and we would recommend that you contact your local customs office for further information. Please note that if your order is over a certain weight, we may have to split the delivery into more than one parcel resulting in more than one charge – unfortunately this is beyond our control.


What are your delivery charges?

Our delivery charges are calculated based on weight, volume and destination. Once you have added parts to your Shopping Basket you can use the 'Estimate Delivery And VAT' tab to see how much you will be charged for delivery. 


What delivery services do you offer?

Delivery is provided by DHL Express.

A signature will be required upon receipt.

Our courier will advise of a delivery time slot via email or SMS, along with tracking information.

We cannot guarantee delivery dates and are not responsible for delays caused by events beyond our reasonable control, such as poor weather conditions or labour disputes at the delivery service providers that we use.


Has my order been dispatched yet?

When your order is shipped a second email is sent to confirm this with your tracking information. if you don't receive an email within 5 working days, please contact our Customer Service team here.


What do I do if my parcel doesn’t arrive?

The majority of our parcels arrive safely and on time, however there are occasions where this isn’t the case. If this happens, please contact our Customer Service team here.

You can find out more on our Delivery & Returns Policy page. 


My country isn't on the shipping list

We offer international delivery to most countries. If your country is not in the shipping list or there are no shipping rates available, please contact our Customer Service team here for further advice on delivering to your chosen destination.

Returns Information

GENERAL INFORMATION ON RETURNS

If you want to return an item:

  • Please obtain a Return Merchandise Authorisation (RMA), this can be requested via your account or by using this form to view your order: Request a Return
  • Returns collections will be arranged by Jaguar Land Rover Classic Operations – do not return any items via any other method – the return will not be accepted.
  • Please return any parts in their original packaging.
  • Once received back, they will be checked before a refund or replacement will be processed.
  • All refunds will be made by the payment method which you originally used to purchase the goods.

YOUR RIGHT TO CANCEL

You have the right to cancel orders within 30 days after the products have been delivered to you beginning on the day after you received the products and a right to receive a refund from us. This right to cancel is in addition to your right to return defective or damaged goods set out below in the "Damaged or Defective Goods" section, and your other legal rights. For details of those legal rights, please contact Citizens Advice Bureau or visit the Trading Standards website.

Please note that this right to cancel does not apply to orders for personalised, made to measure, custom made or perishable goods.

Your right to cancel the contract begins as soon as the contract is formed. As explained above, the contract is formed when we accept your order by dispatching the goods to you. Once you have received the goods, your right to cancel lasts until 30 days after you have received them beginning on the day after you received the goods.

Until the goods are dispatched the order may not be accepted by Jaguar Land Rover Classic Parts, or may be cancelled by you

If you wish to cancel your order, please contact us using the customer service details set out in the "Our Details" section above, stating your order reference number or follow the instructions in the “Request a Return” section.

If you choose to cancel:

  • You will receive a refund of the price you have paid for your goods including standard delivery charges, as soon as possible and, in any case within 14 days after the day on which we receive the product back.  All refunds will be made by the payment method which you originally used to purchase the goods.
  • You must return the goods to us promptly and in any event within fourteen (14) days of cancellation.
  • You must obtain a Return Merchandise Authorisation (RMA), this can be requested via your account or by using this form to view your order: “ Request a Return”. 
  • Returns collections will be arranged by Jaguar Land Rover Classic Operations – do not return any items via any other method – the return will not be accepted.
  • You must take reasonable care of the goods and not use them. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration, up to the price of the product, from the refund to which you are otherwise entitled.
  • Where possible please return goods in their original packing. This will save you having to buy alternative packaging in which to return the goods and reduces the risk of damage when they are returned. You will be responsible for any damage caused by you failing to pack the goods properly for their return.
  • You must also return any free gift or promotional product received by you as a result of that order. We may charge you a reasonable amount for the free gift or promotional product if you do not return it.

If you cancel part of an order then we will recalculate the original order price and adjust the delivery charges payable by you for the retained items accordingly. This may result in a payment being required if, for example, the revised order price is now lower than that required to obtain free or reduced rate delivery charges.

For full delivery policy please see Purchase Terms and Conditions